RideBuddy Refund and Cancellation

Cancellation Policy:

a. Cancellation Timeframe:

  • RideBuddy allows users to cancel their ride bookings before the scheduled departure time.
    b. Refund Conditions:
  • If the ride taker cancels the ride at least 60 minutes before the scheduled departure time, a 100% refund will be provided.
    c. Cancellation Fee:
  • If the ride taker cancels the ride less than 60 minutes before the scheduled departure time, a cancellation fee of 10% of the checkout amount will be charged.

Refund Process:

a. Initiation:

  • Refunds will be initiated for eligible cancellations according to the above conditions.
    b. Processing Time:
  • Refunds will be processed within [X] business days from the date of cancellation.
    c. Refund Method:
  • Refunds will be issued through the same payment method used for the booking.

No-Show Policy:

a. Definition:

  • A “no-show” occurs when a ride taker fails to show up for the ride without prior cancellation.
    b. Refund Status:
  • In case of a no-show, no refund will be provided to the ride taker.

Partial Cancellations:

a. Definition:

  • Partial cancellations refer to the cancellation of specific seats in a multi-seat booking.
    b. Refund Calculation:
  • In the event of partial cancellations, refund calculations will apply proportionally based on the number of cancelled seats.

Ride Cancellation by RideBuddy:

a. Reasons:

  • RideBuddy reserves the right to cancel a ride due to unforeseen circumstances or operational reasons.
    b. Refund Procedure:
  • If a ride is cancelled by RideBuddy, a full refund will be issued to the ride taker.

Appeals and Disputes:

a. Process:

  • Users can appeal a cancellation decision by providing appropriate evidence or explanation.
    b. RideBuddy Decision:
  • RideBuddy will review appeals and make a final decision regarding the refund or cancellation.

Contact Information:

For any queries or concerns regarding cancellations and refunds, please contact RideBuddy support at [support email/phone].

Modification of Terms:

RideBuddy reserves the right to modify these terms and conditions at any time without prior notice. Users are encouraged to review these terms periodically for updates.

Legal Disclaimer:

These terms and conditions are subject to change and may vary based on the laws and regulations of the jurisdiction in which the service is being offered.