RBSupport by RideBuddy
Ride Buddy Customer Support Policy
At RideBuddy, we are committed to providing exceptional customer support to ensure a smooth and enjoyable experience for our users. Our support team is here to assist you with any inquiries, concerns, or issues you may have. Here’s an overview of our customer support policy:
Support Channels:
We offer support through various channels, including:
Email: Reach out to us at [email protected] for assistance.
In-App Chat: Utilize the in-app chat feature for real-time support.
Phone Support: Call our dedicated support helpline at +91-8445890712.
Response Time:
We strive to respond to all inquiries within 24 hours during weekdays and within 48 hours over the weekends. Urgent issues will be addressed with higher priority.
Quality Service:
Our support team is trained to provide friendly, professional, and effective assistance. We aim to resolve your concerns swiftly and to your satisfaction.
Privacy and Security:
We prioritize the privacy and security of your information. All communications with our support team are kept confidential and in accordance with our privacy policy.
User Education:
We are committed to educating our users on how to use the app effectively. We provide tutorials, FAQs, and guides to enhance your understanding and experience.
Feedback and Improvement:
We value your feedback. If you have suggestions for improvement or if you encounter any issues, please let us know. Your insights help us enhance our services.
Escalation Procedure:
If an issue is not resolved to your satisfaction, you can escalate it to a higher support tier. We will thoroughly review the concern and take appropriate action.
Continuous Availability:
Our support services are available 24/7 to cater to your needs and inquiries. For SOS cases, we have a dedicated support team ready to assist you round the clock, ensuring you have assistance in emergency situations.
We are here to make your RideBuddy experience exceptional, safe, and enjoyable. Feel free to reach out to our support team whenever you need assistance—we’re here to help!